Q. What type of hair do you offer?
We offer premium raw Vietnamese bundles in natural wavy and straight textures. This hair is 100% raw, unprocessed, and cut directly from a single donor for maximum quality and longevity.
Q: Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a confirmation email with your tracking number.
Q: What if there’s an issue with my order?
Please email us at thehairhavenco01@gmail.com within 48 hours of receiving your order. We’ll work to resolve any issues promptly.
Q: How should I care for my raw hair extensions?
Treat your Haven Extensions like your natural hair:
Q: Can I use heat tools on the hair?
Yes! Our raw hair holds curls beautifully and can be flat ironed or curled. Always use a heat protectant.
Q: Can I book an install with you using this hair?
Absolutely! We offer full-service installs using Haven Extensions. Visit our hairhavenco1.as.me to schedule.
Q. What type of hair do you offer?
We offer premium raw Vietnamese bundles in natural wavy and straight textures. This hair is 100% raw, unprocessed, and cut directly from a single donor for maximum quality and longevity.
Q. How many bundles do I need?
• For lengths 16”-18”: 2–3 bundles
• For lengths 20”-24”: 3–4 bundles
• For lengths 24” and longer: 4 or more bundles
Q. How long does the hair last?
With proper care, our raw bundles can last 2+ years. We recommend following a proper maintenance routine.
Q. Can I color or bleach the hair?
Yes! Our raw hair can be safely colored and bleached by a professional. Always do a strand test first.
Q. What’s your shipping policy?
Please allow 3–5 business days for processing, and 2–4 business days for shipping. You’ll receive a tracking number once your order ships.
Q. Do you offer local pickup?
Yes! Local pickup is available in Richmond, VA. You’ll receive pickup instructions once your order is ready.
Q: What’s your return policy?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or there’s an error on our part.
Q. Do you offer custom orders or textures?
Yes — let us know what textures or lengths you’d like to see next! We love hearing from our Haven Babes.
